Privacy Policy

LAST UPDATED: 1 OCTOBER 2026

NEXTGEN SERVICES PTY LIMITED ("NextGen Services", "we", "us" or "our") is committed to protecting the privacy of the personal information we hold about you. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

NextGen Services is an Australian proprietary limited company based in Melbourne, Victoria. We provide tailored business support, IT advisory and operational optimisation services to small and medium enterprises across Australia.

2. Personal information we collect

The types of personal information we may collect include:

• your name, job title and employer or business name;
• your contact details, such as email address, postal address and telephone number;
• information you provide in enquiries, correspondence and meetings;
• information necessary to provide our services, including business documents and data you choose to share with us;
• billing and payment information in connection with our services;
• website usage information collected through cookies and similar technologies (see our Cookie Policy).

Where practicable, we collect personal information directly from you. We only collect information that is reasonably necessary for our functions and activities.

3. How we use personal information

We use personal information to:

• respond to your enquiries and requests;
• provide, manage and improve our services;
• communicate with you about engagements, reporting and support;
• issue invoices and administer payments;
• meet our legal, regulatory and professional obligations;
• maintain the security and performance of our website and systems.

We will not use or disclose personal information for direct marketing without a lawful basis, and you may opt out of marketing communications at any time by contacting us.

4. Disclosure of personal information

We may disclose personal information to:

• professional advisers and subcontractors who assist us in delivering services, under confidentiality obligations;
• software and hosting providers that store or process data on our behalf;
• our accountants, auditors and insurers;
• government bodies, regulators or law enforcement where required or authorised by law.

We do not sell personal information. Some of our service providers may be located outside Australia; where that occurs, we take reasonable steps to ensure the recipient handles personal information in accordance with the Australian Privacy Principles.

5. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage and careful handling of business data. Personal information is retained only for as long as necessary for the purposes set out in this policy, or as required by law, after which it is securely destroyed or de-identified.

6. Access and correction

You may request access to the personal information we hold about you, and ask us to correct information that is inaccurate, out-of-date, incomplete, irrelevant or misleading. To make a request, please contact us using the details below. We will respond within a reasonable period, and there is generally no fee for making a request.

7. Complaints

If you believe we have breached the Australian Privacy Principles or this policy, please contact us with the details of your concern. We will investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Cookies and website analytics

Our website uses cookies and similar technologies to operate the site and understand how it is used. Details are set out in our Cookie Policy.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page, together with the date of the last update.

10. Contact us